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Terms & Conditions

Millwards Roofing 2020 Limited 

Terms & Conditions of Trade  


1. Definitions 

1.1 “Contract” means the terms and conditions contained herein, together with any Quotation, order, invoice or other document or amendments expressed to be supplemental to this Contract.  

1.2 “Company” means Millwards Roofing 2022 Limited, its successors and assigns or any person acting on behalf of and with the authority of Millwards Roofing 2022 Limited,. 

1.3 “Customer” means the person/s, entities or any person acting on behalf of and with the authority of the Customer requesting the Company to provide the Works as specified in any proposal, quotation, order, invoice or other documentation, and: (a) if there is more than one Customer, is a reference to each Customer jointly and severally; and (b) if the Customer is a partnership, it shall bind each partner jointly and severally; and (c) if the Customer is a part of a Trust, shall be bound in their capacity as a trustee; and (d) includes the Customer’s executors, administrators, successors and permitted assigns. 

1.4 “Works” means all Works  (including consultation, manufacturing and/or installation services) or Materials supplied by the Company to the Customer at the Customer’s request from time to time (where the context so permits the terms ‘Works’ or ‘Materials’ shall be interchangeable for the other). 

1.5 Equipment” means all Equipment including any accessories supplied on hire by the Company to the Customer (and where the context so permits shall include any supply of Works). The Equipment shall be as described on the invoices, quotation, authority to hire, or any other work authorisation form provided by the Company to the Customer. 

1.6 “Confidential Information” means information of a confidential nature whether oral, written or in electronic form including, but not limited to, this Contract, either party’s intellectual property, operational information, know-how, trade secrets, financial and commercial affairs, contracts, client information (including but not limited to, “Personal Information” such as: name, address, D.O.B, occupation, driver’s license details, electronic contact (email, Facebook or Twitter details), medical insurance details or next of kin and other contact information (where applicable), previous credit applications, credit history) and pricing details. 

1.7 “Cookies” means small files which are stored on a user’s computer.  They are designed to hold a modest amount of data (including Personal Information) specific to a particular client and website, and can be accessed either by the web server or the client’s computer. If the Customer does not wish to allow Cookies to operate in the background when ordering from the website, then the Customer shall have the right to enable / disable the Cookies first by selecting the option to enable / disable provided on the website, prior to ordering Works via the website.  

1.8 “Price” means the Price payable (plus any Goods and Services Tax (“GST”) where applicable) for the Works as agreed between the Company and the Customer in accordance with clause 6 below.  

2. Acceptance 

2.1 The Customer is taken to have exclusively accepted and is immediately bound, jointly and severally, by these terms and conditions if the Customer places an order for or accepts delivery of any Works/Equipment. 

2.2 In the event of any inconsistency between the terms and conditions of this Contract and any other prior document or schedule that the parties have entered into, the terms of this Contract shall prevail. 

2.3 Any amendment to the terms and conditions contained in this Contract may only be amended in writing by the consent of both parties.  

2.4 The Customer acknowledges that the supply of Works on credit shall not take effect until the Customer has completed a credit application with the Company and it has been approved with a credit limit established for the account. 

2.5 In the event that the supply of Works request exceeds the Customers credit limit and/or the account exceeds the payment terms, the Company reserves the right to refuse delivery. 

2.6 Electronic signatures shall be deemed to be accepted by either party providing that the parties have complied with Section 226 of the Contract and Commercial Law Act 2017 or any other applicable provisions of that Act or any Regulations referred to in that Act.  

3. Errors and Omissions 

3.1 The Customer acknowledges and accepts that the Company shall, without prejudice, accept no liability in respect of any alleged or actual error(s) and/or omission(s): (a) resulting from an inadvertent mistake made by the Company in the formation and/or administration of this Contract; and/or (b) contained in/omitted from any literature (hard copy and/or electronic) supplied by the Company in respect of the Works. 

3.2 In the event such an error and/or omission occurs in accordance with clause 3.1, and is not attributable to the negligence and/or wilful misconduct of the Company; the Customer shall not be entitled to treat this Contract as repudiated nor render it invalid.  

4. Authorised Representatives  

4.1 The Customer acknowledges the Company shall (for the duration of the Works) liaise directly with one (1) authorised representative, and that once introduced as such to the Company, that person shall have the full authority of the Customer to order any Works, Materials and/or to request any variation thereto on the Customer’s behalf. The Customer accepts that they will be solely liable to the Company for all additional costs incurred by the Company (including the Company’s profit margin) in providing any Works, Materials or variation/s requested thereto by the Customer’s duly authorised representative.  

5. Change in Control 

5.1 The Customer shall give the Company not less than fourteen (14) days prior written notice of any proposed change of ownership of the Customer and/or any other change in the Customer’s details (including but not limited to, changes in the Customer’s name, address, contact phone or fax number/s, change of trustees, or business practice). The Customer shall be liable for any loss incurred by the Company as a result of the Customer’s failure to comply with this clause.  

6. Price and Payment 

6.1 At the Company’s sole discretion the Price shall be either: (a) as indicated on invoices provided by the Company to the Customer in respect of Works performed or Materials/Equipment supplied;  (b) the Company’s quoted Price (subject to clause 6.2) which shall be binding upon the Company provided that the Customer shall accept the Company’s quotation in writing within thirty (30) days. 

6.2 The Company reserves the right to change the Price: (a) if a variation to the Materials which are to be supplied is requested; or (b) if a variation to the Works/Equipment originally scheduled (including any applicable plans or specifications) is requested; or (c) where additional Works are required due to the discovery of hidden or unidentifiable difficulties (including, but not limited to, limitations to accessing the site or workspace, poor weather conditions, high winds, availability of machinery, safety considerations (such as the discovery of asbestos or other toxic materials, etc.), prerequisite work by any third party not being completed or code compliant, or obscured building defects (such as rot) which require remedial work, etc.) which are only discovered on commencement of the Works; or (d) in the event of increases to NRL in the cost of labour or materials (including but not limited to overseas transactions that may increase as a consequence of variations in foreign currency rates of exchange or steel prices and/or international freight and insurance charges) which are beyond NRL’s control. (e) in the event of increases to the Company in the cost of labour or materials which are beyond the Company’s control. 

6.3 Variations will be charged for on the basis of the Company’s quotation, and will be detailed in writing, and shown as variations on the Company’s invoice. The Customer shall be required to respond to any variation submitted by the Company within ten (10) working days. Failure to do so will entitle the Company to add the cost of the variation to the Price. Payment for all variations must be made in full at the time of their completion. 

6.4 At the Company’s sole discretion a deposit may be required. 

6.5 Time for payment for the Works/Equipment being of the essence, the Price will be payable by the Customer on the date/s determined by the Company, which may be: (a) on delivery of the Works/Equipment; or  (b) by way of progress payments in accordance with the Company’s specified progress payment schedule. Such progress payment claims may include the reasonable value of authorised variations and the value of any Materials delivered to the worksite but not yet installed; (c) for certain approved Customer’s, due twenty (20) days following the end of the month in which a statement is posted to the Customer’s address or address for notices; (d) the date specified on any invoice or other form as being the date for payment; or (e) failing any notice to the contrary, the date which is seven (7) days following the date of any invoice given to the Customer by the Company. 

6.6 At the agreement of both parties, payment of the Price may be subject to retention by the Customer of an amount (hereafter called the “Retention Money”), being a set amount or equal to a percentage of the Price. The Customer shall hold the Retention Money for the agreed period following completion of the Works during which time all Works are to be completed and/or all defects are to be remedied. Any Retention Money applicable to this Contract is to be dealt with in accordance with section 18(a) to 18(i) of the Construction Contracts Act 2002. 

6.7 Payment may be made by cash, cheque, bank cheque, electronic/on-line banking, credit card (a surcharge may apply per transaction), or by any other method as agreed to between the Customer and the Company. 

6.8 The Company may in its discretion allocate any payment received from the Customer towards any invoice that the Company determines and may do so at the time of receipt or at any time afterwards. On any default by the Customer the Company may re-allocate any payments previously received and allocated. In the absence of any payment allocation by the Company, payment will be deemed to be allocated in such manner as preserves the maximum value of the Company’s Purchase Money Security Interest (as defined in the PPSA) in the Materials. 

6.9 The Customer shall not be entitled to set off against, or deduct from the Price, any sums owed or claimed to be owed to the Customer by the Company nor to withhold payment of any invoice because part of that invoice is in dispute, unless the request for payment by the Company is a claim made under the Construction Contracts Act 2002. 

6.10 Unless otherwise stated the Price does not include GST. In addition to the Price, the Customer must pay to the Company an amount equal to any GST the Company must pay for any supply by the Company under this or any other agreement for the sale of the Materials. The Customer must pay GST, without deduction or set off of any other amounts, at the same time and on the same basis as the Customer pays the Price. In addition, the Customer must pay any other taxes and duties that may be applicable in addition to the Price except where they are expressly included in the Price.  

7. Provision of the Works 

7.1 Subject to clause 7.2 it is the Company’s responsibility to ensure that the Works start as soon as it is reasonably possible. 

7.2 The Works’ commencement date will be put back and the completion date extended by whatever time is reasonable in the event that the Company claims an extension of time (by giving the Customer written notice) where completion is delayed by an event beyond the Company’s control, including but not limited to any failure by the Customer to: (a) make a selection; or (b) have the site ready for the Works; or (c) notify the Company that the site is ready. 

7.3 At the Company’s sole discretion the cost of delivery is included in the Price. 

7.4 The Company may deliver the Works/Equipment by separate instalments. Each separate instalment shall be invoiced and paid in accordance with the provisions in these terms and conditions. 

7.5 Any time specified by the Company for delivery of the Works/Equipment is an estimate only and the Company will not be liable for any loss or damage incurred by the Customer as a result of delivery being late. However both parties agree that they shall make every endeavour to enable the Works to be supplied at the time and place as was arranged between both parties. In the event that the Company is unable to supply the Works as agreed solely due to any action or inaction of the Customer, then the Company shall be entitled to charge a reasonable fee for re-supplying the Works at a later time and date, and/or for storage of the Materials.

8. Accuracy of Customer’s Plans and Measurements  

8.1 The Company shall be entitled to rely on the accuracy of any plans, specifications and other information provided by the Customer.  

8.2 In the event the Customer gives information relating to measurements and quantities of the Materials required to complete the Works, it is the Customer’s responsibility to verify the accuracy of the measurements and quantities, before the Customer or the Company places an order based on these measurements and quantities. The Company accepts no responsibility for any loss, damages, or costs however resulting from the Customer’s failure to comply with this clause.  

9. Risk 

9.1 If the Company retains ownership of the Materials under clause 13 then: 

(a) where the Company is supplying Materials only, all risk for the Materials shall immediately pass to the Customer on delivery and the Customer must insure the Materials on or before delivery. Delivery of the Materials shall be deemed to have taken place immediately at the time that either; (i) the Customer or the Customer’s nominated carrier takes possession of the Materials at the Company’s address; or (ii) the Materials are delivered by the Company or the Company’s nominated carrier to the Customer’s nominated delivery address (even if the Customer is not present at the address). 

(b) where the Company is to both supply and install Materials then the Company shall maintain a contract works insurance policy until the Works are completed. Upon completion of the Works all risk for the Works shall immediately pass to the Customer. 

9.2 Notwithstanding the provisions of clause 9.1 if the Customer specifically requests the Company to leave Materials outside the Company’s premises for collection or to deliver the Materials to an unattended location then such materials shall always be left at sole risk of the Customer and it shall be the Customer’s responsibility to ensure the Materials are insured adequately or at all. In the event that such Materials are lost, damaged or destroyed then replacement of the Materials shall be at the Customer’s expense. 

9.3 The Customer warrants that the structure of the premises or equipment in or upon which the Materials are to be installed or erected is sound and will sustain the installation and work incidental thereto and the Company shall not be liable for any claims, demands, losses, damages, costs and expenses howsoever caused or arising should the premises or equipment be unable to accommodate the installation. 

9.4 Any advice, recommendation, information, assistance or service provided by the Company in relation to Materials or Works supplied is given in good faith, is based on the Company’s own knowledge and experience and shall be accepted without liability on the part of the Company and it shall be the responsibility of the Customer to confirm the accuracy and reliability of the same in light of the use to which the Customer makes or intends to make of the Materials or Works. 

9.5 The Customer acknowledges and accepts that: 

(a) all descriptive specifications, illustrations, drawings, data dimensions, and weights stated in the Company’s fact sheets, price lists or advertising material are indicative only and that they have not relied on such information; 

(b) in the event asbestos or any other toxic substances are discovered at the worksite that it is their responsibility to ensure the safe removal of the same. The Customer further agrees to indemnify the Company against any costs incurred by the Company as a consequence of such discovery. Under no circumstances will the Company handle removal of asbestos product, unless otherwise agreed between the Company and the Customer;  

(c) the Company’s quotation for repairs to existing roofs shall be based only on the replacement of damaged roofing/cladding and/or any other roofing materials and shall not include the replacement of roofing/cladding and/or any other roofing materials with slight imperfections unless authorised by the Customer prior to the commencement of the Works.  If the Customer requests the replacement of roofing/cladding and/or any other roofing materials that have slight imperfections but the Company does not deem to be defective or affect the integrity of the roof then this shall be a variation to the original quotation and clause 6.2 will apply; 

(d) the Company is only responsible for parts that are replaced by the Company and that in the event that other parts/goods, subsequently fail, the Customer agrees to indemnify the Company against any loss or damage to the Works, or caused thereby, or any part thereof howsoever arising; and 

(e) no persons other than those authorised or employed by the Company are to walk on the treated roof surface for a period of twenty-one (21) days after completion of the job and at no time are any persons permitted to be in the areas of the Works. the Company shall not be liable for any loss, damages, injuries, or costs however arising resulting from the Customer’s failure to comply with this clause; and 

(f) the Company accepts no liability for any subsequent loss or damage (including, but not limited to, internal water damage) to the Customer’s property which may occur during the cleaning process where such loss or damage is due to pre-existing faults or leaks; and 

(g) Materials (including but not limited to timber, steel, roofing/cladding, etc.) supplied may: 

(i) exhibit variations in shade, colour, texture, surface, markings, finish, and may contain natural fissures, occlusions, lines, indentations. the Company will make every effort to match batches of product supplied in order to minimise such variations but shall not be liable in any way whatsoever where such variations occur; and

 (ii) fade or change colour over time; and 

(iii) contract or distort as a result of exposure to heat, cold, or weather; and 

(iv) mark or stain if exposed to certain substances; and (v) be damaged or disfigured by impact or scratching. 

10. Customer’s Responsibilities 

10.1 Prior to the Company commencing any Works the Customer must advise the Company of the precise location of all services on the site and clearly mark the same. The mains and services the Customer must identify include, but are not limited to, electrical services, gas services, sewer services, pumping services, sewer connections, sewer sludge mains, water mains, irrigation pipes, telephone cables, fibre optic cables, oil pumping mains, and any other services that may be on site. 

10.2 Whilst the Company will take all care to avoid damage to any services the Customer agrees to indemnify the Company in respect of all and any liability claims, loss, damage, costs and fines as a result of damage to services not precisely located and notified as per clause 11.1. 10.3 The Customer shall: 

 (a) ensure that the Company has clear and free access to the worksite at all times to enable them to undertake the Works. the Company shall not be liable for any loss or damage to the site (including, without limitation, damage to pathways, driveways and concreted or paved or grassed areas) unless due to the negligence of the Company; 

(b) provide and have erected scaffolding to enable the Works to be undertaken (where in the Company’s opinion it is deemed necessary). It is also agreed that all scaffolding erected will meet specified safety standards and that any persons erecting the scaffolding are suitably instructed in its safe and proper erection and where necessary hold a current Certificate of Competency and/or are fully licensed. In the event the Customer fails to provide the scaffolding and the responsibility then falls onto the Company, all costs associated will be treated as a variation to the Price in accordance with clause 6.2. 

(c) provide the Company, whilst at the worksite, with adequate access to available water, electricity, toilet and washing facilities that may be required.  

11. Compliance with Laws  

11.1 The Customer and the Company shall comply with the provisions of all statutes, regulations and bylaws of government, local and other public authorities that may be applicable to the Works including any WorkSafe health and safety laws relating or any other relevant safety standards or legislation pertaining to the Works. 

11.2 The Customer shall obtain (at the expense of the Customer) all licenses and approvals that may be required for the Materials. 

11.3 Notwithstanding clause 11.1 and pursuant to the Health & Safety at Work Act 2015 (the “HSW Act”) the Company agrees at all times comply with sections 28 and 34 of the “HSW Act” with meeting their obligations for health and safety laws in the workplace regardless of whether they may be the party in control of the worksite or where they may be acting as a sub-contractor for the Customer who has engaged a third party head contractor.  

12. Surplus Materials 

(a) Unless otherwise stated elsewhere in this contract: (b) only suitable new Materials will be used; and (c) demolished Materials remain the Customer’s property; and (d) Materials that the Company brings to the site which are surplus remain the property of the Company.  

13. Title 

13.1 The Company and the Customer agree that ownership of the Materials shall not pass until: (a) the Customer has paid the Company all amounts owing to the Company; and (b) the Customer has met all of its other obligations to the Company. 

13.2 Receipt by the Company of any form of payment other than cash shall not be deemed to be payment until that form of payment has been honoured, cleared or recognised. 

13.3 It is further agreed that: (a) until ownership of the Materials passes to the Customer in accordance with clause 13.1 that the Customer is only a bailee of the Materials and unless the Materials have become fixtures must return the Materials to the Company on request; (b) the Customer holds the benefit of the Customer’s insurance of the Materials on trust for the Company and must pay to the Company the proceeds of any insurance in the event of the Materials being lost, damaged or destroyed; (c) the production of these terms and conditions by the Company shall be sufficient evidence of the Company’s rights to receive the insurance proceeds direct from the insurer without the need for any person dealing with the Company to make further enquiries; (d) the Customer must not sell, dispose, or otherwise part with possession of the Materials other than in the ordinary course of business and for market value. If the Customer sells, disposes or parts with possession of the Materials then the Customer must hold the proceeds of any such act on trust for the Company and must pay or deliver the proceeds to the Company on demand; (e) the Customer should not convert or process the Materials or intermix them with other goods but if the Customer does so then the Customer holds the resulting product on trust for the benefit of the Company and must sell, dispose of or return the resulting product to the Company as it so directs; (f) unless the Materials have become fixtures the Customer irrevocably authorises the Company to enter any premises where the Company believes the Materials are kept and recover possession of the Materials; (g) the Company may recover possession of any Materials in transit whether or not delivery has occurred; (h) the Customer shall not charge or grant an encumbrance over the Materials nor grant nor otherwise give away any interest in the Materials while they remain the property of the Company; (i) the Company may commence proceedings to recover the Price of the Materials sold notwithstanding that ownership of the Materials has not passed to the Customer.  

14. Personal Property Securities Act 1999 (“PPSA”) 

14.1 Upon assenting to these terms and conditions in writing the Customer acknowledges and agrees that: (a) these terms and conditions constitute a security agreement for the purposes of the PPSA; and (b) a security interest is taken in all Materials and/or collateral (account) – being a monetary obligation of the Customer to the Company for Works – that have previously been supplied and that will be supplied in the future by the Company to the Customer. 

14.2 The Customer undertakes to: (a) sign any further documents and/or provide any further information (such information to be complete, accurate and up-to-date in all respects) which the Company may reasonably require to register a financing statement or financing change statement on the Personal Property Securities Register; (b) indemnify, and upon demand reimburse, the Company for all expenses incurred in registering a financing statement or financing change statement on the Personal Property Securities Register or releasing any Materials charged thereby; (c) not register, or permit to be registered, a financing statement or a financing change statement in relation to the Materials and/or collateral (account) in favour of a third party without the prior written consent of the Company; and  (d) immediately advise the Company of any material change in its business practices of selling Materials which would result in a change in the nature of proceeds derived from such sales. 

14.3 The Company and the Customer agree that nothing in sections 114(1)(a), 133 and 134 of the PPSA shall apply to these terms and conditions.

14.4 The Customer waives its rights as a debtor under sections 116, 120(2), 121, 125, 126, 127, 129, and 131 of the PPSA. 

14.5 Unless otherwise agreed to in writing by the Company, the Customer waives its right to receive a verification statement in accordance with section 148 of the PPSA. 

14.6 The Customer shall unconditionally ratify any actions taken by the Company under clauses 14.1 to 14.5. 

14.7 Subject to any express provisions to the contrary (including those contained in this clause 14), nothing in these terms and conditions is intended to have the effect of contracting out of any of the provisions of the PPSA.   

15. Security and Charge 

15.1 In consideration of the Company agreeing to supply the Works/Equipment, the Customer charges all of its rights, title and interest (whether joint or several) in any land, realty or other assets capable of being charged, owned by the Customer either now or in the future, to secure the performance by the Customer of its obligations under these terms and conditions (including, but not limited to, the payment of any money).  

15.2 The Customer indemnifies the Company from and against all the Company’s costs and disbursements including legal costs on a solicitor and own client basis incurred in exercising the Company’s rights under this clause. 

15.3 The Customer irrevocably appoints the Company and each director of the Company as the Customer’s true and lawful attorney/s to perform all necessary acts to give effect to the provisions of this clause 15 including, but not limited to, signing any document on the Customer’s behalf.  

16. Defects In Materials 

16.1 The Customer shall inspect the Materials/Equipment on delivery and shall within seven (7) days of delivery (time being of the essence) notify the Company of any alleged defect, shortage in quantity, damage or failure to comply with the description or quote. The Customer shall afford the Company an opportunity to inspect the Materials within a reasonable time following delivery if the Customer believes the Materials are defective in any way. If the Customer shall fail to comply with these provisions the Materials shall be presumed to be free from any defect or damage. For defective Materials, which the Company has agreed in writing that the Customer is entitled to reject, the Company’s liability is limited to either (at the Company’s discretion) replacing the Materials or repairing the Materials. 

16.2 Materials will not be accepted for return other than in accordance with 16.1 above.  

17. Returns 

17.1 Returns will only be accepted provided that: (a) the Customer has complied with the provisions of clause 16.1; and (b) the Company has agreed in writing to accept the return of the Materials; and (c) the Materials are returned at the Customer’s cost within seven (7) days of the delivery date; and (d) the Company will not be liable for Materials which have not been stored or used in a proper manner; and (e) the Materials are returned in the condition in which they were delivered and with all packaging material, brochures and instruction material in as new condition as is reasonably possible in the circumstances. 

17.2 The Company may (in its discretion) accept the return of Materials for credit but this may incur a handling fee of fifteen percent (15%) of the value of the returned Materials plus any freight. 

17.3 Non-stocklist items or Materials made to the Customer’s specifications are under no circumstances acceptable for credit or return.  

18. Warranties 

18.1 Subject to the conditions of warranty set out in clause 18.2 the Company warrants that if any defect in any workmanship of the Company becomes apparent and is reported to the Company within twelve (12) months of the date of delivery (time being of the essence) then the Company will either (at the Company’s sole discretion) replace or remedy the workmanship. 1

8.2 The conditions applicable to the warranty given by clause 18.1 are: (a) the warranty shall not cover any defect or damage which may be caused or partly caused by or arise through: (i) failure on the part of the Customer to properly maintain any Materials; or (ii) failure on the part of the Customer to follow any instructions or guidelines provided by the Company; or (iii) any use of any Materials otherwise than for any application specified on a quote or order form; or (iv) the continued use of any Materials after any defect becomes apparent or would have become apparent to a reasonably prudent operator or user; or (v) fair wear and tear, any accident or act of God. (b) the warranty shall cease and the Company shall thereafter in no circumstances be liable under the terms of the warranty if the workmanship is repaired, altered or overhauled without the Company’s consent. (c) in respect of all claims the Company shall not be liable to compensate the Customer for any delay in either replacing or remedying the workmanship or in properly assessing the Customer’s claim. 

18.3 For Materials not manufactured by the Company, the warranty shall be the current warranty provided by the manufacturer of the Materials. The Company shall not be bound by nor be responsible for any term, condition, representation or warranty other than that which is given by the manufacturer of the Materials.  

19. Consumer Guarantees Act 1993 

19.1 If the Customer is acquiring Materials for the purposes of a trade or business, the Customer acknowledges that the provisions of the Consumer Guarantees Act 1993 do not apply to the supply of Materials by the Company to the Customer. 

20. Intellectual Property 

20.1 Where the Company has designed, drawn, written plans or a schedule of Works/Equipment, or created any products for the Customer, then the copyright in all such designs, drawings, documents, plans, schedules and products shall remain vested in the Company, and shall only be used by the Customer at the Company’s discretion. Under no circumstances may such designs, drawings and documents be used without the express written approval of the Company. 

20.2 The Customer warrants that all designs, specifications or instructions given to the Company will not cause the Company to infringe any patent, registered design or trademark in the execution of the Customer’s order and the Customer agrees to indemnify the Company against any action taken by a third party against the Company in respect of any such infringement.

 20.3 The Customer agrees that the Company may (at no cost) use for the purposes of marketing or entry into any competition, any documents, designs, drawings, plans or products which the Company has created for the Customer.  

21. Default and Consequences of Default 

21.1 Interest on overdue invoices shall accrue daily from the date when payment becomes due, until the date of payment, at a rate of two and a half percent (2.5%) per calendar month (and at the Company’s sole discretion such interest shall compound monthly at such a rate) after as well as before any judgment. 

21.2 If the Customer owes the Company any money the Customer shall indemnify the Company from and against all costs and disbursements incurred by the Company in recovering the debt (including but not limited to internal administration fees, legal costs on a solicitor and own client basis, the Company’s collection agency costs, and bank dishonour fees). 

21.3 Further to any other rights or remedies the Company may have under this Contract, if a Customer has made payment to the Company, and the transaction is subsequently reversed, the Customer shall be liable for the amount of the reversed transaction, in addition to any further costs incurred by the Company under this clause 21, where it can be proven that such reversal is found to be illegal, fraudulent or in contravention to the Customer’s obligations under this Contract. 

21.4 Without prejudice to the Company’s other remedies at law the Company shall be entitled to cancel all or any part of any order of the Customer which remains unfulfilled and all amounts owing to the Company shall, whether or not due for payment, become immediately payable if: (a) any money payable to the Company becomes overdue, or in the Company’s opinion the Customer will be unable to make a payment when it falls due;  (b) the Customer has exceeded any applicable credit limit provided by the Company; (c) the Customer becomes insolvent or bankrupt, convenes a meeting with its creditors or proposes or enters into an arrangement with creditors, or makes an assignment for the benefit of its creditors; or (d) a receiver, manager, liquidator (provisional or otherwise) or similar person is appointed in respect of the Customer or any asset of the Customer.  

22. Cancellation 

22.1 Without prejudice to any other rights or remedies the Company may have, if at any time the Customer is in breach of any obligation (including those relating to payment and/or failure to remedy any breach in respect of this Contract within ten (10) working days of receipt by the Customer of such notice/s) then the Company may suspend the Works immediately. The Company will not be liable to the Customer for any loss or damage the Customer suffers because the Company has exercised its rights under this clause. 

22.2 The Company may cancel any contract to which these terms and conditions apply or cancel delivery of Works at any time before the Works are commenced by giving written notice to the Customer. On giving such notice the Company shall repay to the Customer any sums paid in respect of the Price, less any amounts owing by the Customer to the Company for Works already performed. The Company shall not be liable for any loss or damage whatsoever arising from such cancellation. 

22.3 In the event that the Customer cancels the delivery of Works the Customer shall be liable for any and all loss incurred (whether direct or indirect) by the Company as a direct result of the cancellation (including, but not limited to, any loss of profits). 

22.4 Cancellation of orders for products made to the Customer’s specifications, or for non-stocklist items, will definitely not be accepted once production has commenced, or an order has been placed.  

23. Privacy Policy 

23.1 All emails, documents, images or other recorded information held or used by the Company is Personal Information as defined and referred to in clause 23.3 and therefore considered confidential. The Company acknowledges its obligation in relation to the handling, use, disclosure and processing of Personal Information pursuant to the Privacy Act 1993 (“the Act”) including Part II of the OECD Guidelines and as set out in Schedule 5A of the Act and any statutory requirements where relevant in a European Economic Area “EEA” then the EU Data Privacy Laws (including the General Data Protection Regulation “GDPR”) (collectively, “EU Data Privacy Laws”). The Company acknowledges that in the event it becomes aware of any data breaches and/or disclosure of the Customers Personal Information, held by the Company that may result in serious harm to the Customer, the Company will notify the Customer in accordance with the Act and/or the GDPR. Any release of such Personal Information must be in accordance with the Act and the GDPR (where relevant) and must be approved by the Customer by written consent, unless subject to an operation of law. 

23.2 Notwithstanding clause 23.1, privacy limitations will extend to the Company in respect of Cookies where transactions for purchases/orders transpire directly from the Company’s website. The Company agrees to display reference to such Cookies and/or similar tracking technologies, such as pixels and web beacons (if applicable), such technology allows the collection of Personal Information such as the Customer’s: (a) IP address, browser, email client type and other similar details; (b) tracking website usage and traffic; and (c) reports are available to the Company when the Company sends an email to the Customer, so the Company may collect and review that information (“collectively Personal Information”)  In order to enable / disable the collection of Personal Information by way of Cookies, the Customer shall have the right to enable / disable the Cookies first by selecting the option to enable / disable, provided on the website prior to proceeding with a purchase/order via the Company’s website. 

23.3 The Customer authorises the Company or the Company’s agent to: (a) access, collect, retain and use any information about the Customer; (i) (including, name, address, D.O.B, occupation, driver’s license details, electronic contact (email, Facebook or Twitter details), medical insurance details or next of kin and other contact information (where applicable), previous credit applications, credit history or any overdue fines balance information held by the Ministry of Justice) for the purpose of assessing the Customer’s creditworthiness; or  (ii) for the purpose of marketing products and services to the Customer. (b) disclose information about the Customer, whether collected by the Company from the Customer directly or obtained by the Company from any other source, to any other credit provider or any credit reporting agency for the purposes of providing or obtaining a credit reference, debt collection or notifying a default by the Customer. 

23.4 Where the Customer is an individual the authorities under clause 23.3 are authorities or consents for the purposes of the Privacy Act 1993.

23.5 The Customer shall have the right to request the Company for a copy of the Personal Information about the Customer retained by the Company and the right to request the Company to correct any incorrect Personal Information about the Customer held by the Company.  

24. Suspension of Works 

24.1 Where the Contract is subject to the Construction Contracts Act 2002, the Customer hereby expressly acknowledges that: (a) the Company has the right to suspend work within five (5) working days of written notice of its intent to do so if a payment claim is served on the Customer, and: (i) the payment is not paid in full by the due date for payment in accordance with clause 6.5 and/or any subsequent amendments or new legislation and no payment schedule has been given by the Customer; or (ii) a scheduled amount stated in a payment schedule issued by the Customer in relation to the payment claim is not paid in full by the due date for its payment; or (iii) the Customer has not complied with an adjudicator’s notice that the Customer must pay an amount to the Company by a particular date; and (iv) the Company has given written notice to the Customer of its intention to suspend the carrying out of construction work under the construction Contract. (b) if the Company suspends work, it: (i) is not in breach of Contract; and (ii) is not liable for any loss or damage whatsoever suffered, or alleged to be suffered, by the Customer or by any person claiming through the Customer; and (iii) is entitled to an extension of time to complete the Contract; and (iv) keeps its rights under the Contract including the right to terminate the Contract; and may at any time lift the suspension, even if the amount has not been paid or an adjudicator’s determination has not been complied with. (c) if the Company exercises the right to suspend work, the exercise of that right does not: (i) affect any rights that would otherwise have been available to the Company under the Contract and Commercial Law Act 2017; or (ii) enable the Customer to exercise any rights that may otherwise have been available to the Customer under that Act as a direct consequence of the Company suspending work under this provision; (d) due to any act or omission by the Customer, the Customer effectively precludes the Company from continuing the Works or performing or complying with the Company’s obligations under this Contract, then without prejudice to the Company’s other rights and remedies, the Company may suspend the Works immediately after serving on the Customer a written notice specifying the payment default or the act, omission or default upon which the suspension of the Works is based. All costs and expenses incurred by the Company as a result of such suspension and recommencement shall be payable by the Customer as if they were a variation. 

24.2 If pursuant to any right conferred by this Contract, the Company suspends the Works and the default that led to that suspension continues un-remedied subject to clause 22.1 for at least ten (10) working days, the Company shall be entitled to terminate the Contract, in accordance with clause 22.  

25. Equipment Hire 

25.1 Equipment shall at all times remain the property of the Company and is returnable on demand by the Company. In the event that Equipment is not returned to the Company in the condition in which it was delivered the Company retains the right to charge the Customer the full cost of repairing the Equipment. In the event that Equipment is not returned at all the Company shall have right to charge the Customer the full cost of replacing the Equipment. 

25.2 The Customer shall: (a) keep the Equipment in their own possession and control and shall not assign the benefit of the Equipment nor be entitled to a lien over the Equipment. (b) not alter or make any additions to the Equipment including but without limitation altering, make any additions to, defacing or erasing any identifying mark, plate or number on or in the Equipment or in any other manner interfere with the Equipment. (c) keep the Equipment, complete with all parts and accessories, clean and in good order as delivered, and shall comply with any maintenance schedule as advised by the Company to the Customer. 

25.3 The Customer accepts full responsibility for the safekeeping of the Equipment and the Customer agrees to insure, or self insure, the Company’s interest in the Equipment and agrees to indemnify the Company against physical loss or damage including, but not limited to, the perils of accident, fire, theft and burglary and all other usual risks and will effect adequate Public Liability Insurance covering any loss, damage or injury to property or persons arising out of the use of the Equipment. Further the Customer will not use the Equipment nor permit it to be used in such a manner as would permit an insurer to decline any claim. 

25.4 Notwithstanding the above clauses, immediately on request by the Company, the Customer shall pay: (a) any lost hire charges the Company would have otherwise been entitled to for the Equipment, under this, or any other hire Contract; and  (b) any insurance excess payable in relation to a claim made by either the Customer or the Company’s in relation to any damage caused by, or to, the hire Equipment whilst the same is hired by the Customer and irrespective of whether charged by the Customer’s insurers or the Company’s.  

26. Service of Notices 

26.1 Any written notice given under this Contract shall be deemed to have been given and received: (a) by handing the notice to the other party, in person; (b) by leaving it at the address of the other party as stated in this Contract; (c) by sending it by registered post to the address of the other party as stated in this Contract; (d) if sent by facsimile transmission to the fax number of the other party as stated in this Contract (if any), on receipt of confirmation of the transmission; (e) if sent by email to the other party’s last known email address. 

26.2 Any notice that is posted shall be deemed to have been served, unless the contrary is shown, at the time when by the ordinary course of post, the notice would have been delivered.  

27. Trusts 

27.1 If the Customer at any time upon or subsequent to entering in to the Contract is acting in the capacity of trustee of any trust (“Trust”) then whether or not the Company may have notice of the Trust, the Customer covenants with the Company as follows: (a) the Contract extends to all rights of indemnity which the Customer now or subsequently may have against the Trust and the trust fund; (b) the Customer has full and complete power and authority under the Trust to enter into the Contract and the provisions of the Trust do not purport to exclude or take away the right of indemnity of the Customer against the Trust or the trust fund. The Customer will not release the right of indemnity or commit any breach of trust or be a party to any other action which might prejudice that right of indemnity; (c) the Customer will not without consent in writing of the Company (the Company will not unreasonably withhold consent), cause, permit, or suffer to happen any of the following events: (i) the removal, replacement or retirement of the Customer as trustee of the Trust; (ii) any alteration to or variation of the terms of the Trust; (iii) any advancement or distribution of capital of the Trust; or (iv) any resettlement of the trust property.  

28. General 

28.1 Any dispute or difference arising as to the interpretation of these terms and conditions or as to any matter arising hereunder, shall be submitted to, and settled by, either adjudication in accordance with the Construction Contracts Act 2002 and/or by arbitration in accordance with the Arbitration Act 1996 or its replacement(s). 

28.2 The failure by either party to enforce any provision of these terms and conditions shall not be treated as a waiver of that provision, nor shall it affect that party’s right to subsequently enforce that provision. If any provision of these terms and conditions shall be invalid, void, illegal or unenforceable the validity, existence, legality and enforceability of the remaining provisions shall not be affected, prejudiced or impaired. 

28.3 These terms and conditions and any contract to which they apply shall be governed by the laws of New Zealand and are subject to the jurisdiction of the New Plymouth courts. 

28.4 The Company shall be under no liability whatsoever to the Customer for any indirect and/or consequential loss and/or expense (including loss of profit) suffered by the Customer arising out of a breach by the Company of these terms and conditions (alternatively the Company’s liability shall be limited to damages which under no circumstances shall exceed the Price of the Works). 

28.5 The Company may licence and/or assign all or any part of its rights and/or obligations under this Contract without the Customer’s consent.

28.6 The Customer cannot licence or assign without the written approval of the Company. 

28.7 The Company may elect to subcontract out any part of the Works but shall not be relieved from any liability or obligation under this Contract by so doing. Furthermore, the Customer agrees and understands that they have no authority to give any instruction to any of the Company’s sub-contractors without the authority of the Company. 

28.8 The Customer agrees that the Company may amend their general terms and conditions for subsequent future contracts with the Customer by disclosing such to the Customer in writing. These changes shall be deemed to take effect from the date on which the Customer accepts such changes, or otherwise at such time as the Customer makes a further request for the Company to provide Works to the Customer.  

28.9 Neither party shall be liable for any default due to any act of God, war, terrorism, strike, lock-out, industrial action, fire, flood, storm or other event beyond the reasonable control of either party. 

28.10 Both parties warrant that they have the power to enter into this Contract and have obtained all necessary authorisations to allow them to do so, they are not insolvent and that this Contract creates binding and valid legal obligations on them.